Electronic Software Fulfillment Services
OMS offers its ESD Software Fulfillment Services as a hosted service called EntitleNow! or as perpetually licensed products. Creating a user friendly and customized software fulfillment site can save physical logistics (manufacturing/delivery) costs, support costs and increase customer satisfaction. OMS makes it easy by including all the infrastructure (servers and software), third party services and network bandwidth under EntitleNow!. EntitleNow! has two models, one focused on large software and technology companies requiring custom services (EntitleNow! Enterprise) and the second focused on small and medium sized software companies (EntitleNow! SMB) wanting to migrate to Electronic Software Distribution (ESD).
Quick Win
OMS’ software fulfillment infrastructure provides a fast and proven method to developing and supporting a customer self-service center. In fact, with our Expedited Deployment option you could be up and running in 21-30 days. OMS provides not only the infrastructure but also the expertise, using our Administrative Services SMB clients can free up internal resources as OMS loads products and releases it to your customers (under your supervision).
By making ESD the default delivery vehicle you reduce your costs and offer your customers increased flexibility, response and options. You can even allow your customers to order physical copies if you want, thereby increasing customer acceptance of the new system. Optionally, OMS can charge the customer directly for physical shipments should they opt for it.
Cost Reduction
In addition to the substantial cost savings your company can receive from allowing your customers to download software versus physical distribution costs; you will likely see savings in related support costs by automating notification and allowing customers to access the system 7/24 and download service updates on their own.
OMS Support Services
In addition to OMS supporting the operating environment (software, servers and network), OMS will handle first level support issues. OMS will review all issues and pass only the entitlement issues onto your support group. We will work with your customers to resolve connectivity and download issues as they arise. This frees your resources to focus on other areas of customer support.
Control and Compliance
Our software fulfillment solution provides full compliance and auditability for all transactions.
- No anonymous users, all users are tracked and can be audited.
- Export compliance checking using either OMS' Data Verification and Export Compliance Service or a third party Denied Parties List (DPL) service to ensure not only entitlement but also restriction enforcement.
- Products can be limited independently of government lists with a granular set of options.
- Disclaimers and/or EULAs can be displayed that must be agreed to prior to download.
Reporting
OMS has a series of reports that help track activity and can assist in any forensic analysis.
Since all transactions are logged, custom reports can be created to report on all aspects of the product's digital lifecycle.
Please click here for more information about our Electronic Software Distribution (ESD) products.
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