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OMS Resource Center
Welcome to our Resource Center. This page showcases OMS product information available for download. Product brochures and other documentation is available for anonymous download from this page, while OMS whitepapers are available after registration.
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OMS Brochures |
To register to download OMS white papers and other materials please fill in the form below. Please note once you register you will have access to all the adiitional resources. |
Registration Form
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OMS Additional Resources
(Registration is required to access the full version of these documents)
Electronic Software Distribution: a Primer
Ask ten people what ESD is and you will get ten different answers, but at the core of it electronic software delivery or electronic software distribution is the term that is used to describe the ability for files or binaries to be downloaded from a central location. This is a very broad definition and one that includes very simple models such as a web page or FTP site. Most of the systems which are marketed as ESD applications provide many more features, functions and integration. Indeed, high-end ESD systems are designed as much around business processes, integration and productivity as they are around delivery and customer satisfaction. In fact, these systems can also deliver marketing intelligence, early revenue recognition, support for regulatory and compliance issues and cost savings... |
November 2006
A02-ESD-00 |
Creating a Sustainable Customer Self-Service Center
There are many reasons why companies build customer care centers. The most obvious is customer satisfaction and another is contractual obligations for service contracts. But the best reasons are related to profit and self-service. If you can offload some of the service work to your customer you save resources. Now customer self-service is not about offloading all the responsibilities but it is about empowerment and enablement (forgive the marketing terms). In the current context this means placing the materials a customer is entitled to at their fingertips and allowing them to decide when and how to receive the information or files... |
September 2006
A02-CSS-00 |
A Practical Introduction to the Digital Product Lifecycle Management (DPLM) Model
OMS SafeHarbor defines DPLM as specific processes, methods, and tools that companies use to create, build, configure, distribute, install and control assets that are in an electronic format. Or, in other words, how to manage files that start out and end up on computers. Software publishers, healthcare providers, banks and financial institutions are examples of industries that take groups of
digital files (executables, documents, images, etc.) and deliver them as revenue-generating products... |
October 2006
A02-DPLM-00 |
Network Technologies and their Impact on Electronic Software Distribution (ESD)
The purpose of this white paper is to discuss the technologies commonly involved in downloading software from servers to client computers via open and closed networks. The first part of the paper discusses the technologies themselves and the second part discusses the practical impact of the technology. ... |
April 2008
A02-NTO-00 |
Upcoming white papers include:
Compliance Issues and Strategies
- Building for Compliance - starting off on the right foot
- Where do compliance issues come from
- Auditability + Enforcement = Compliance
- What are simple strategies
- What are enforcement techniques (DPL, Product Restriction, Security)
- What are problem areas
Intregating eCommerce with Electronic Delivery |
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