Adding More Value to Your Return on Investment (ROI)
OMS believes in supporting our clients not only during start-up but throughout our relationship. OMS has a broad base of knowledge and experience on both the technical and business sides of manufacturing control and electronic software distribution. We offer standard and custom services based upon your needs.
ESD can positively impact many operational areas and OMS understands the importance of doing the job right. Our engagement services include deployment services — whether you choose our hosted model or our perpetual license model we want to be a part of your core implementation team. For our EntitleNow! SMB offerings we even offer an optional Expedited Deployment Service to get clients up and running in 21 to 30 days.
Our account management services include monthly reporting and Quarterly Business Meetings (QBM). The QBM allows an extended account team to meet with your project team and discuss upcoming releases and opportunities as well as review any open problems and issues.
OMS offers a number of support plans which include not only client support but for our hosted clients we provide first level customer download support. Internet downloads can be challenging at the best of times with many variables (browsers, connectivity methods, pc operating environments and network firewalls just to name a few) which can create headaches for your customers. OMS has years of experience in assisting customers to resolve and successfully download our clients’ digital assets.
Our hosting services help remove some of the obstacles to entering the ESD world by supplying all the servers, software and network services needed to successfully operate an ESD or eCommerce site. The infrastructure includes the servers (hardware) and all the software (operating systems, database, web server applications etc) including ours. We are responsible for the infrastructure and its 24/7 operation. OMS offers standard network connectivity as well as optional Content Delivery Network (CDN) integration. CDNs offer fast and efficient caching of your digital assets through a network of servers located around the globe.
OMS offers integration with third party services like compliance verification services (ESD export compliance) and commercial payment services (eCommerce).
OMS’ management team has over two decades of distribution experience starting with physical distribution. OMS offers our clients competitive rates either as you wean your customers from physical or as part of your ongoing customer support efforts. We do just in time (JIT) production and distribution and can even monitor orders online if you want.
OMS has a number of standard professional service offerings including consulting, training, project management and administration services.
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